Privacy Policy
Introduction
InterSound Studio ("we", "us", "our") is committed to protecting the privacy of all visitors and clients who use our website and services. This Privacy Policy outlines how we collect, use, and protect your personal information in compliance with the Australian Privacy Act 1988 (Cth) and other applicable data protection laws. By using our website and services, you agree to the terms outlined in this policy.
1. Information We Collect
We may collect the following types of personal information:
- Personal Identification Information: Name, email address, phone number, and postal address when you fill out our contact forms or book a service.
- Payment Information: Billing details, credit/debit card information, and other financial data for processing payments.
- Technical Data: IP address, browser type, device information, and website usage data through cookies and other tracking technologies.
- Audio Files and Media: Any recordings or media files that you provide to us as part of our services.
- Communications: Email or message content if you contact us directly.
2. How We Use Your Information
The personal information we collect is used to:
- Provide and manage the services you request, including booking, recording, mixing, and mastering services.
- Process payments and manage billing.
- Communicate with you regarding your inquiries, appointments, and project updates.
- Improve our website, services, and customer experience.
- Send marketing communications, newsletters, and promotional offers, if you have opted in.
- Comply with legal obligations or resolve disputes.
3. How We Protect Your Information
We are committed to keeping your personal information secure. We take reasonable technical and organisational measures to protect your data from unauthorised access, disclosure, alteration, or destruction. These measures include encrypted payment gateways, secure servers, and restricted access to personal data.
4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience. These cookies may collect information such as IP address, browsing patterns, and user preferences. You can control or disable cookies through your browser settings, but doing so may affect your ability to use some features of our site.
5. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your data with:
- Service Providers: Third-party vendors who assist in providing our services, such as payment processors, web hosting, and email service providers.
- Legal Authorities: When required by law or to protect our legal rights.
All third parties are required to treat your personal data in accordance with applicable privacy laws.
6. Retention of Personal Information
We retain your personal information only as long as necessary to provide you with services or as required by law. Once your information is no longer needed, we securely delete or anonymise it.
7. Your Privacy Rights
You have the right to:
- Access the personal information we hold about you.
- Request corrections to any inaccurate or incomplete data.
- Request the deletion of your data under certain circumstances.
- Withdraw consent for marketing communications at any time.
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have not complied with privacy laws.
8. Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the revised policy will take effect from the date of publication.
9. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:
InterSound Studio
Email: hello@intersoundstudio.com